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Shipments and returns

At DirectStoreUK, most of our items are pre-packed & awaiting dispatch. So, if you order before 12noon, the item will be dispatched the same day, using trusted courier services, Royal Mail, My Hermes & Parcelforce.


1) DirectStoreUK delivers items mostly to UK & Highland, Islands & Northern Ireland.

2)  Standard Delivery: 2-5 working Day

     Express Delivery: 1-2 working Days*

     FREE Delivery on orders of £99 Ex VAT: 1-2 working Days Delivery time, plus on selected sale items.*
    

 *(signature many be required upon delivery)



3) For delay or missing items, please allow up to 10 working days, this in line with Royal mail delivery terms & conditions. Any item that is sent via Parcelforce, DHL, Yodel or UPS, will be tracked. Please contact the courier company that applies to your purchase to locate tracked items. If your item has not been delivered within 10 working days, please contact us via email: sales@directstoreuk.com

4) Most of our items are sent our via Royal Mail 1st Class or Parcelforce 24 and will arrive Next day or within (1-2 workings) if ordered before 1pm, allowing same day dispatch. This depends on Royal Mail delivery terms & conditions and any delays by Royal Mail, Parcelforce, DHL, UPS & Other couriers are beyond our control.

5) There is no delivery of items on Saturday by Parcelforce, DHL, Yodel, UPS and Sunday Royal Mail as well.

6) All delivery options are subject to availability and working days exclude public holidays

Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.


Apologies, but we don't deliver to BFPO addresses.


If you have any questions please contact us via email: sales@directstoreuk.com